Frequently Asked Questions
All your questions about 77com answered here
Account, deposits and withdrawals, games, bonuses, and security — detailed answers to the most common questions from players in Bangladesh, all in one place.
77com is one of the most trusted online gaming platforms for players in Bangladesh. On this FAQ page we have provided direct answers to the most common questions covering everything from creating an account and depositing or withdrawing via bKash and Nagad, to the rules for slots and cricket betting, the welcome bonus, and responsible gaming. If you cannot find the answer to your question, our 24/7 Bengali live chat support is always ready to help.
Section 01
Account and Registration
To open an account at 77com you need an active mobile number, an email address, and your date of birth. Make sure you are 21 years of age or older when registering. Your information must be accurate and truthful, as identity verification is carried out at the time of withdrawal.
No, under 77com rules only one account per person is allowed. Creating multiple accounts is prohibited and may result in both accounts being permanently closed. If you run into any issues, contact our support team via live chat.
On the 77com login page, click the 'Forgot Password' option and enter your registered email or mobile number. A verification code will be sent to you. Use the code to set a new password. The whole process takes just a few minutes.
Account verification keeps your money and personal information secure and helps prevent fraud. Before your first withdrawal you may need to provide a clear photo of your national ID or passport and proof of ownership of your payment method. This is a one-time process — once completed, you will not need to do it again for future transactions.
Section 02
Deposits and Withdrawals
Deposits from bKash to 77com are usually credited to your balance within a few minutes. The minimum transaction amount is ৳500. If there is a delay for any reason, contact us via live chat with your transaction reference number and our team will assist you promptly.
Yes, 77com fully supports Nagad payments. To make a payment from the Nagad app, select the Nagad option on the deposit page and send a minimum of ৳500 to the indicated number. Once you fill in and confirm the deposit details, your balance will be updated within a few minutes.
The minimum withdrawal amount from 77com is ৳800. To withdraw, your bonus wagering requirements must be met and your account verification must be complete. The minimum deposit amount is ৳500.
Withdrawal requests at 77com are generally processed within 30 minutes to 3 hours. There may be a slight delay during peak hours, but in most cases the funds will reach your bKash, Nagad, or Rocket account within this timeframe.
77com does not charge any deposit or withdrawal fees of its own. However, bKash, Nagad, or your bank may apply their own service charges — this depends entirely on the payment provider. Check the latest charges with your payment provider before making a transaction.
Bank transfer withdrawals are generally completed within 30 minutes to 3 hours. Provide the correct account number, bank name, and branch details — incorrect information may cause the funds to be returned and will delay reprocessing.
Section 03
Games and How to Play
At 77com you can bet on popular sports including cricket, football, and kabaddi. There are opportunities to bet across various markets on Bangladesh national team matches, BPL, IPL, T20 World Cup, ICC tournaments, and FIFA events. All betting markets are updated in real time.
To bet on a BPL match, log in to 77com and go to the cricket section. Choose the match and market you want — match winner, top batter, innings total, and so on. Set your stake and confirm. You can also join in with live betting after the match has started.
RTP, or Return to Player, is a percentage figure that shows how much of the total amount wagered on a game is expected to be returned as winnings over the long term. It is an average figure — the outcome of each spin is completely random. Playing more does not mean you will win; play within your budget.
Yes, all live casino games at 77com work fully in a mobile browser. You can enjoy a great experience on a smartphone or tablet without downloading a separate app. With a good internet connection, you can enjoy uninterrupted live streaming.
77com uses software from certified game providers — Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Microgaming, NetEnt — to ensure fair play. These games use certified RNG (Random Number Generator) technology, which keeps every result completely impartial.
Section 04
Bonuses and Promotions
When you make your first deposit at 77com, a 200% welcome bonus is automatically applied, up to a maximum of ৳20,000. For example, deposit ৳1,000 and you can start playing with ৳3,000 in total. No separate code is needed — it activates automatically on your first deposit.
The wagering requirement for the welcome bonus is 10 times the bonus amount (10x). This means if you receive a ৳5,000 bonus, you need to place a total of ৳50,000 in bets before withdrawing. You can meet this requirement by regularly playing slots, cricket betting, or casino games.
The 77com VIP program has four tiers: Bronze, Silver, Gold, and Platinum. You move up to higher tiers automatically through regular play — no separate application is needed. Weekly cashback and special benefits increase at each tier.
VIP cashback is calculated every week and credited directly to your account. Weekly cashback can be up to 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold, and up to 1.5% at Platinum. Cashback can be withdrawn directly.
Bonuses can generally be used on most games including slots, cricket betting, and live casino. However, the bonus contribution may differ for certain specific games. For more details, check the 77com terms and conditions page or ask via live chat.
Section 05
Security and Responsible Gaming
Yes, 77com uses SSL encryption technology to fully protect your personal and financial information. Our platform does not share your information with third parties. Secure payment gateways and account verification provide additional protection.
77com is for players aged 21 and over only. Age is verified at registration and accounts for minors are not approved. Ensuring responsible gaming is one of our core commitments.
Yes, 77com provides responsible gaming tools. You can set deposit limits, activate a session timer, or enable a temporary self-exclusion. These tools help you stay in control. Contact our 24/7 live chat support for assistance.
If you feel that gaming is having a negative impact on your daily life, relationships, or financial situation, take a break immediately and contact 77com support. We can guide you toward responsible gaming resources and assistance. You do not have to face it alone.
The 77com support team is available 24 hours a day, 7 days a week to help in Bengali via live chat. You can also reach us by email: [email protected]. Live chat can be started from any page on the site — you will typically get a response within a few minutes.
Still have questions? Contact support
Our experienced team is always ready to answer any question in Bengali. Get help with your account, payments, or games — whatever you need.