77com Privacy Policy

77com ("we", "our", or "platform") operates a trusted online casino and betting platform for players in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the security of your personal information.

This privacy policy ("Policy") describes in detail what information we collect when you use the 77com website, how it is used and kept secure, and what rights you have. By using 77com's services, you are considered to have agreed to the terms of this privacy policy. Please read this policy carefully before using our services.

This policy applies alongside and complements 77com's Terms and Conditions and Responsible Gaming policy.

We collect information about you in various ways. Below is a description of the types of information we collect:

2.1 Information You Voluntarily Provide

When you register an account or use services on 77com, you provide the following information:

• Full name and date of birth
• Email address
• Mobile number
• Identity verification documents (copy of national ID card or passport)
• Payment method details (bKash, Nagad, Rocket, or bank account number)
• The content of your communications with our support team

2.2 Automatically Collected Information

When you visit the 77com website, the following information may be collected automatically through technical means:

• IP address and device type
• Browser version and operating system
• Time and date of access to the website
• List of pages visited and session duration
• Referral source (how you arrived at our site)
• Log data related to gaming activity

2.3 Identity Verification Information (KYC)

To ensure responsible gaming and prevent money laundering, 77com conducts an identity verification (KYC — Know Your Customer) process for every account. This process may require a copy of a government-issued ID and, if necessary, proof of address.

We use the information collected for the following purposes:

• Account Management: To create, maintain, and keep your account secure
• Transaction Processing: To complete deposits, withdrawals, and other financial activities
• Service Improvement: To improve the quality of our platform and user experience
• Support: To assist you in resolving issues via 24/7 live chat
• Security: To prevent fraud, money laundering, and other irregularities
• Responsible Gaming: To identify excessive gambling patterns and assist users
• Relevant Communications: To inform you about important service notifications and relevant offers (subject to your consent)
• Legal Obligations: To comply with applicable laws and regulations

We will use your information only for the purposes stated above and will not use it for marketing or any other purpose without your explicit consent.

77com uses industry-standard technology and processes to protect your personal information. Our security measures include:

4.1 Encryption

Our website uses SSL (Secure Sockets Layer) encryption. This means all information exchanged between your browser and our servers is encrypted, making it impossible for third parties to intercept or read that information.

4.2 Access Control

Only employees who require access to your personal information for their work are permitted to access it. All employees work under confidentiality agreements and are trained in data protection.

4.3 Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period to meet legal requirements.

4.4 Response to Security Breaches

If a data security breach occurs for any reason and there is a possibility that your personal information has been compromised, we will notify you and the relevant authorities as quickly as possible.

77com does not sell or rent your personal information. However, to operate our services, we may share information with trusted third parties in specific circumstances:

5.1 Payment Processors

To process your deposits and withdrawals, we work with bKash, Nagad, Rocket, and banking partners. Only the information necessary to complete a transaction is shared with these partners, and they are required to comply with strict confidentiality standards.

5.2 Identity Verification Services

Approved third-party service providers may be used to assist with identity verification for the KYC process. This process is completely secure and confidential.

5.3 Legal Requirements

Information may be provided to relevant authorities in the case of a court order, government directive, or legal obligation. In such cases, we will only supply the information legally required.

5.4 Business Changes

If a change occurs in 77com's business structure for any reason (such as a merger or acquisition), your information may be transferred to the new entity. In that case, this privacy policy will continue to apply and you will be notified in advance.

The 77com website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of our website.

6.1 Types of Cookies We Use

• Essential Cookies: For the basic functionality of the website, such as login status and session management
• Functionality Cookies: To remember your preferences and settings, such as language selection
• Analytics Cookies: To analyze website usage and improve services
• Security Cookies: To help detect and prevent fraud

6.2 Cookie Control

You have the option to accept or reject cookies in your browser settings. However, please note that disabling essential cookies may disrupt some important website functionality and you may not be able to use 77com's services properly.

77com respects your rights over your personal information. You have the following rights:

7.1 Right to Access

You may ask us at any time what information we hold about you. We will provide that information in writing within a reasonable time.

7.2 Right to Correction

If there is any inaccuracy in the information we hold about you, you may request a correction. We will make the correction as quickly as possible, subject to verification.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

7.4 Right to Restrict Processing

In certain circumstances you may ask us to restrict the processing of your information, for example if you dispute the accuracy of the information.

7.5 Right to Withdraw Consent

You may withdraw your consent for marketing communications at any time. To do so, please contact our support team.

To exercise any of the above rights, please contact us at [email protected]. We will endeavour to respond to your request within 30 business days.

The security of financial transactions at 77com is our top priority. We take special measures to protect your payment information:

• All financial transactions are completed via SSL encryption
• A minimum of ৳500 can be deposited via bKash, Nagad, Rocket, and bank transfer
• A minimum withdrawal of ৳800 can be requested
• Withdrawals are generally processed within 30 minutes to 3 hours
• Industry-standard encryption technology is used to store payment information
• Suspicious transactions are automatically flagged and reviewed

We will never ask for your banking password or mobile banking PIN. If any person or message requests this type of information from you, please inform our support team.

77com strictly ensures the protection of minors. Our platform is for individuals aged 21 and over only. We do not intentionally collect any information from individuals under the age of 21.

If any user appears to be under 21, that account will be suspended immediately and the associated information will be deleted. If a parent or guardian believes their child is using 77com, please contact us.

77com reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A clear notice will be published on the website
• Registered users will be notified by email
• The "Last Updated" date at the top of the page will be changed

The updated policy will take effect from the date of publication. Continued use of our services after a change means you agree to the new terms. If you have any questions about any changes, please contact us.

If you have any questions, complaints, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali through the website

Our privacy team commits to responding to your request as quickly as possible and within a maximum of 30 business days after receiving it. We welcome communication in Bengali.

For more information, please visit our Terms and Conditions and Responsible Gaming pages.